Frequently Asked Questions
Here you'll find answers to common questions as well as basic shop policies. Don't see what you're looking for? Contact me.
Q: How do I know your pattern will make sense if I buy it?
A: All patterns are sent to a technical editor before publication. This doesn't guarantee perfection, but it definitely helps. You can always contact me at firstname.lastname@example.org with any questions.
Q: Can I look through your pattern before I buy it?
A: Sadly, no. However, I make a point of putting yarn, materials, gauge and other details in the description, so you know what the pattern requires before you buy it.
Q: I don't understand what you mean! I bought this pattern, but what are you talking about?
A: I'm always happy to answer questions. You can message me directly at email@example.com.
Q: I ordered a physical item. How long will it take to arrive?
A: 5-7 business days, barring seasonal delays. Expidited shipping is available.
Q: This is a gift. Do you gift wrap?
A: Yes. Gift wrapping is free upon request.
Q: If I order something and I don't like it, can I return it?
A: There are no returns on digital files (patterns). For everything else, I allow returns withing 30 days of purchase, provided it's still in new condition. If an item is damaged during shipping, I request you send me a picture of the damaged item within 48 hours of its arrival.